8.2. Service jobs can be cancelled before we commence work. If you wish to cancel a service job after we have commenced work you will be charged a reasonable fee for the work completed up until the notice of cancellation, plus an administration fee of 20%.
8.3. This paragraph does not affect your rights in the event that you have a genuine and valid complaint about the way we have provided the Services to you.
9. Dissatisfaction with the Services
9.1. If for any reason you are not completely happy with your purchase, contact us immediately and tell us:
9.1.1. exactly why you think we have failed;
9.1.2. the date, if relevant, of the failure;
9.1.3. when and how you discovered the failure;
9.1.4. the result of the failure;
9.1.5. your suggestion as to action we should take to resolve the situation and restore your faith in us.
9.2. To do this, it is essential that you contact us by contacting us at firstname.lastname@example.org.
10. Applicable Law, foreign taxes, duties, and import restrictions
10.1. This Agreement is governed by and construed in accordance with the law of the United States of America and you consent to the exclusive jurisdiction and venue of courts in the United States of America in any dispute arising out of or relating to the use of Our Website or Services. You may provide notice to us of the dispute by issuing a Ticket via Our Website or otherwise by email addressed to the Directors and sent to email@example.com. We may provide notice to you via email or other electronic means.
10.2. This agreement will not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is hereby expressly excluded.
10.3. If any of these terms is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.
10.5. You are responsible for purchasing Services which you are lawfully able to import or use and for the payment of import duties and taxes of any kind levied in your country.
11.1. We or our Content suppliers may make improvements or changes to Our Website, the Content, or to any of the Services, at any time and without advance notice.
11.2. You are advised that Content may include technical inaccuracies or typographical errors. This is inevitable in any large web-based business. We would be grateful if you bring to our immediate attention, any that you find.
11.3. We give no warranty and make no representation, express or implied, as to:
11.3.1. the adequacy or appropriateness of the Services for your purpose;
11.3.2. the truth of any Content on Our Website published by someone other than us;
11.3.3. any implied warranty or condition as to merchantability or fitness of the Services for a purpose other than that for which the Services are commonly used;
11.3.4. compatibility of Our Website with your equipment, software or telecommunications connection.
11.4. Our Website contains links to other Internet websites outside our power and control. You acknowledge and agree that we shall not be liable in any way for the Content of any such linked website, nor for any loss or damage arising from your use of any such website.
11.5. In any event, including the event that any term or condition or obligation on our part (Implied Term) is implied into these conditions by law, then our liability is limited to the maximum extent permitted by law, to the value of the products or Services you have purchased, even if those products or Services were provided to you without cost.
11.6. Where we provide products or Services without specific charge to you, then it (or they) is deemed to be provided free of charge, and not to be associated with any other product or Service for which a charge is made.
11.7. Any liability to us for consequential loss suffered by you as a result of the use of Our Website or Services is limited to you reasonably foreseeable losses in accordance with the United States Of America Law.
You agree to indemnify us against any claim or demand, including reasonable legal fees, made by any third party due to or arising in any way out of your use of Our Website, your posting any Material, or the infringement by you, or by any other person using your computer, of any intellectual property or other right of any person.
13. System Security
13.1. You agree that you will not, and will not allow any other person to violate or attempt to violate any aspect of the security of Our Website.
13.2. You may not use any software tool for the purpose of extracting data from our website.
13.3. You understand that any violation of the obligations described in this clause is unlawful in many jurisdictions and that any contravention of law may result in criminal prosecution.
14. Acceptable use Policy
As a condition of your use of Our Website, you agree to comply with these provisions:
14.1. You will not use or allow anyone else to use Our Website to post, communicate or otherwise publish:
14.1.1. copyright works;
14.1.2. commercial audio, video or music files;
14.1.3. any Material which violates the law of any established jurisdiction;
14.1.4. unlicensed software;
14.1.5. the software which assists in or promotes emulators, phishing, hacking, password cracking, IP spoofing;
14.1.6. links to any of the material specified in this paragraph;
14.1.7. pornographic Material;
14.1.8. any Material promoting discrimination or animosity to any person on grounds of gender, race, religion, or colour.
14.2. You will not use the Services for spamming. Spamming includes, but is not limited to:
14.2.1. The bulk sending of unsolicited messages, or the sending of unsolicited emails which provoke complaints from recipients;
14.2.2. The sending of junk mail;
14.2.3. The use of distribution lists that include people who have not given specific permission to be included in such distribution process;
14.2.4. Excessive and repeated posting off-topic messages to newsgroups;
14.2.5. Excessive and repeated cross-posting;
14.2.6. Email harassment of another Internet user, including but not limited to, transmitting any threatening, libellous or obscene Material, or Material of any nature which could be deemed to be offensive;
14.2.7. The emailing of age inappropriate communications or content to anyone under the age of 18;
14.2.8. The sending of material that promotes or in any way supports an illegal activity.
15. Confidential Information and Intellectual Property Rights
15.1. You agree to keep safe the Confidential Information remains our property and not to disclose or make available for disclosure to any person, any part of it. If you are unsure whether information is confidential or not, assume it remains confidential until otherwise notified. The obligation to maintain confidentiality continues after you have stopped using Our Website or Services.
15.2. Once you stop using Our Website or Services or upon earlier demand, you agree to return to us any of our Confidential Information that is in your possession or control, including destroying all electronic files, applications and software stored on your equipment.
15.3. Any disclosure of Confidential Information may result in immediate termination of your access to Our Website or Services and prosecution for damages resulting from that breach.
15.4. We will defend the intellectual property rights in connection with Our Website and Services including copyright in the Content and Material whether provided by us or by any other content provider (including copyright in: text, graphics, logos, icons, images, audio clips, digital downloads, data, and software).
15.5. We also claim copyright in the designs and compilation of all Content of Our Website. Title, ownership rights and usage rights shall remain the sole property of us and / or the other Content provider. We will strongly protect those rights in all countries.
15.6. Except as set out below, you may not communicate, copy, modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the Content, in whole or in part.
15.7. You may not use our name or logos or trade marks or any other Content on any website or other medium of yours or that of any other person without our express written permission.
15.8. You may download or copy Content only for your own personal use, provided that you maintain all copyright and other notices contained in it. You may not store electronically any significant portion of any Content.
16. Miscellaneous provisions
16.1. When we communicate with you we do so by email. You agree that email communications create electronic transactions that are contractually binding in accordance with applicable law. .
16.2. Nothing in this agreement or on Our Website shall confer on any third party any benefit or obligation.
16.3. No waiver by us, in exercising any right, power or provision in this agreement shall operate as a waiver of any other right or of that same right at a future time; nor shall any delay in exercise of any power or right be interpreted as a waiver.
16.4. In the event of a dispute arising out of or in connection with these terms or any contract between you and us, then you agree to attempt to settle the dispute by engaging in good faith with us in a process of mediation before commencing arbitration or litigation.
16.5. We are not liable for any breach of our obligations resulting from causes beyond our reasonable control including strikes of our own employees.